Tech Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Time Guarantee

  • We offer a 60 min response time guarantee for each ticket or email that you submit to our tech support staff. We will swiftly reply to all common queries and forward the case to our sysadmins in case further assistance is required. If you make use of our Managed Servers package, we will complete any of the included server management tasks at a time that has been agreed upon earlier.

  • Top quality support service
  • An Outstanding Client Support Service

  • We’ll be available to you 24x7x365 to respond to any inquiries that you may have about our Web Site Control Panel and any of the applications that we have preinstalled for you on the dedicated server. In case you also require help handling server admin procedures, you can resort to our Managed Servers package, which includes data backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, plus troubleshooting and installation services.

  • Intuitive help center
  • An Intuitive Help Area

  • We have equipped the Web Site Control Panel with a comprehensive knowledgebase, which offers comprehensive explanations of its features and functions. Besides, we have prepared detailed video tutorials that will further disclose to you how to carry out a certain operation or resolve a frequently experienced problem. All the how–to articles and the video tutorials are readily reachable from every Web Site Control Panel section through the Videos and Help buttons located in the upper right corner.