There are lots of shared web hosting providers on the market, but many of them are resellers that have restricted resources, particularly in terms of support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you will get through this particular channel of communication varies depending on the service provider - a few of them offer expert phone support, various others offer basic and customer support only since some matters are more time-consuming and it's a lot less difficult to be resolved with a support ticket, particularly when the situation has to be escalated. Nonetheless, it is good to know that you can get in touch with your web hosting provider as there are many small-scale matters that can be taken care of effortlessly and in a timely manner through a telephone call, not mentioning that you'll be able to get more details for the services before you become a client.

Phone Support in Shared Web Hosting

We know that being able to talk with a live representative is very important, that's why we have 3 support lines worldwide (USA, UK and Australia) and you have the option to contact us on the phone for 14 hours every day. In case you consider purchasing one of our shared web hosting plans, for example, you have the option to phone us and learn more about our solutions prior to ordering in order to be sure that we do match all of the system requirements for your sites. After the purchase, you'll be able to contact us about any kind of sales and billing problems you may experience, or receive any type of general or basic tech information that you need. We have tried to find the balance between telephone and ticket support, so for entirely technical matters you can use the ticketing system, which will help you follow the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hours a day as part of the support services for each semi-dedicated server package that we provide. Since some issues are more complex and time-consuming, you will need to open a ticket in case you come across such an issue, still for all of the general, billing or minor tech issues you can always phone us and we will assist you quickly so as to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your sites on our leading-edge cloud platform or you'll be able to receive any other general information about our semi-dedicated solutions. We now have local numbers in the United States, the United Kingdom and Australia plus an international number, so that you are able to call the one which is nearer to where you live.