One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum reply time for any client support ticket that you open or any e-mail that you send is only one hour, even if you contact us during weekends and official holidays. Whatever the nature of your enquiry or problem may be, we will help you out right away and will provide you with the necessary information to rectify any problem with your websites. The real response time typically does not exceed fifteen to twenty minutes, which is why you can forget about waiting for hours to get an issue solved or even worse than that – waiting around all day only to get an answer that more info is necessary whilst nothing is solved. We will assist you without delay solely because we realize exactly how priceless time can be in the dynamic electronic world. The 1-hour reply time guarantee is valid for any billing or technical query that you may have regarding our shared web hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a technical support ticket through your web hosting Control Panel or send an email relating to your semi-dedicated server, you’ll get a reply within less than 60 minutes. You can touch base with us at all times in regards to billing, technical or general matters and given that we will be at your disposal night and day, you’ll always obtain assistance right on the spot. Depending on the particular issue or question, we will give you more details, solve the complication if it’s been caused by something within our reach or instruct you on what steps to take in case you need to change a certain setting for a web-based app that we can’t access. You can forget about waiting around for an entire day for every response. In fact, in most cases we respond to tickets and emails within twenty to twenty five minutes max.