If you ever have any queries connected to the web hosting service or if you face a problem with your websites, you’ll have to get in touch with the respective web hosting company’s tech support team. It may not matter how fast they’ll respond when you have a generic query, but a problem like an ill-applied web application update, for instance, may result in your site becoming damaged or inaccessible on the World Wide Web. And the longer you wait for the support team to get back to you, the longer the website will be out of order. If you offer goods or services online, any outage will undesirably influence your website and you may lose existing or potential customers. Many hosting providers, predominantly resellers, reply to trouble tickets and e-mails within twenty four hours, but in the digital age that’s way too long, since clients will rarely come back to a site that isn’t working properly for an extended time interval.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum reply time for any client support ticket that you open or any e-mail that you send is only one hour, even if you contact us during weekends and official holidays. Whatever the nature of your enquiry or problem may be, we will help you out right away and will provide you with the necessary information to rectify any problem with your websites. The real response time typically does not exceed fifteen to twenty minutes, which is why you can forget about waiting for hours to get an issue solved or even worse than that – waiting around all day only to get an answer that more info is necessary whilst nothing is solved. We will assist you without delay solely because we realize exactly how priceless time can be in the dynamic electronic world. The 1-hour reply time guarantee is valid for any billing or technical query that you may have regarding our shared web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a technical support ticket through your web hosting Control Panel or send an email relating to your semi-dedicated server, you’ll get a reply within less than 60 minutes. You can touch base with us at all times in regards to billing, technical or general matters and given that we will be at your disposal night and day, you’ll always obtain assistance right on the spot. Depending on the particular issue or question, we will give you more details, solve the complication if it’s been caused by something within our reach or instruct you on what steps to take in case you need to change a certain setting for a web-based app that we can’t access. You can forget about waiting around for an entire day for every response. In fact, in most cases we respond to tickets and emails within twenty to twenty five minutes max.