When your website hosting service provider supplies live chat support, you're able to speak with an agent live and find out useful information or get an issue resolved in a timely manner. The key advantage of using chat instead of calling to consult with a live person is that you'll need only a computer with Internet connection, which means that you won't pay any rates when you're in another country or state. Furthermore, it is a lot quicker to copy and paste information for example domain names, usernames or error messages i.e. details which are sometimes difficult to provide to the other side on the phone. The real-time chat is also a faster approach to contact your website hosting company's support team in comparison to using a ticketing system. Last, but not least, when some situation requires more time to be dealt with, you can do something different while you wait for guidance on the live chat, so that you won't waste time - something that is impossible when you're on the phone.

Live Chat Support in Shared Web Hosting

As we believe that a number of situations are usually resolved when you chat with a live person, we offer a live chat service for all of our potential and current customers. Our chat is available every day and our support agents will assist you with a variety of questions and situations. If you are not our customer yet, you'll be able to learn more about our shared web hosting packages and the web hosting environment in general in order to be certain that your web sites will run properly on our servers. If you already have an account and you have some questions or you have any troubles with some of our services, you'll be able to get in touch with us through the live chat and we can provide you with the necessary details or assist you to troubleshoot the problem. You'll need to open a trouble ticket for some problems that need longer time or the help of a system administrator, but for a number of basic issues you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every single day, even on holidays and weekends. It is the perfect way to find out more about our semi-dedicated hosting plans if you do not have an account yet or to have some issue resolved if you are a customer and our customer support agents will assist you quickly no matter what time of the day you join the chat. In case you are hesitating which package is more appropriate for your sites, if you need a piece of advice whether you should obtain a particular upgrade and how to obtain it or when you experience troubles installing an email account on your PC, you'll be able to contact us and we will provide you with the necessary information as soon as possible. Our live chat is online even after our telephone lines are off for the day, so when you have an account with us, you can rest assured that you'll always benefit from timely help with any kind of question or problem that pops up.