There are different ways to touch base with the hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a ticketing system. It is the least complicated form of communication for a variety of reasons. In case no customer support engineer is available at the moment and they are all engaged, a phone call may not be responded to, but a ticket will always hit home. On top of that, you can copy ‘n’ paste extensive pieces of info without having to worry about typing errors, and if a certain problem requires more time to be solved or a number of responses have to be exchanged, all the info will be in the exact same place, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they are usually separate from the hosting platform, so if you have to supply information or to follow guidelines, you’ll have to use at least two separate admin consoles and this number could grow if you would like to manage several domain names. Also, many hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our shared web hosting plans isn’t separate from the hosting account. It’s part of our all-encompassing Hepsia Control Panel and you will be able to access it at any specific time with just several mouse clicks, without having to leave your hosting account. The ticketing system includes a quick-search field, so you can track down any support ticket that you have sent in the past, if necessary. On top of that, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to solve a specific problem even before you actually send a ticket. The response time is no more than 60 minutes, so you can receive quick assistance at any given moment and in case our tech support team recommends that you should do something within your hosting account, you can do it right away without having to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting plans, which means that you won’t require some other support platform to get in touch with our client care staff – you can do this on the spot in the event that you run into a predicament. Sending a new ticket takes several clicks of the mouse and tracking down an older one is just as easy. With our intelligent search option, you can swiftly find any ticket that you have already posted. You can open a ticket at any moment as our tech support team representatives are at your service 24 hours a day, 7 days a week, 365 days a year and reply in no more than 1 hour, even though it rarely takes this much to obtain help. With the Hepsia Control Panel, you’ll have everything in one place and you can just forget about having to go through two or more platforms to troubleshoot a simple issue.