Being able to communicate with your shared web hosting company when you have any questions or encounter any problems is quite important and how quickly they will respond and react is crucial, particularly if your website is business-oriented, as longer downtime often means losing prospective customers. The support options are, in addition a quick way to identify actual providers from resellers. The latter typically respond just to e-mail messages or support tickets and you'll need to wait for a whole day or even more so as to get an answer. If the issue calls for a few responses, you may end up losing days so as to have a basic problem solved. When you use an authentic and reputable website hosting company, you'll be in a position to get in touch with the support anytime and get a quick response whatever the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Web Hosting

We supply 24/7 customer, billing and tech support for all of our shared web hosting plans. Even if you are not our customer yet and you have some questions, we can assist you in a timely manner and supply you with the needed information, so as to give you the choice to make an informed decision when you get a new web hosting account. We're available any time, including holidays and weekends, and we supply various ways of communication to contact us - phone, live chat, emails and support tickets. For your benefit, we now have several telephone numbers all over the world, so you'll be able to call the one that is closer to you. The max response time for your emails and your tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for days to get assistance for any kind of task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

We are aware how essential it is to get prompt help, particularly when your site is not functioning efficiently for some reason. All of our semi-dedicated hosting plans include 24/7 customer and technical support, which means that if something comes up, you will be able to use a number of ways to get in touch with us - telephone line with a few local numbers globally, live chat, emails and support tickets. The first two methods are for pre-sales, billing and basic issues, so that in case you don't have an account yet, for example, you are able to find more details about our solutions, or we will help you with less complicated technical matters. The other two methods are for strictly tech matters or everything which is more time-consuming considering that it's much easier track the dialogue between you and our technical support crew. The warranted max reply time for them is just an hour, the regular one - 15-20 min, so you will not need to wait for an entire day in order to get assistance as you may have to do with other service providers.

24/7 Customer Support in VPS Servers

Every VPS server package that we offer features 24/7 customer and tech support, which means that if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you are able to get in touch with us at any moment, even weekends and holidays. For your convenience, we supply different methods of communication - phone support with a couple of local numbers around the globe, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues since it'll be much easier to track what's going on. The maximum guaranteed response time for all of the emails and tickets is sixty minutes, yet it rarely takes that long to receive support. In case you acquire the Managed Services upgrade that we provide, our admins can also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum answer time warranty, you will get lightning-fast support when you obtain a dedicated server through our company. Our customer and technical support crews are online 24/7/365, as a result every time you open a ticket via your billing account or you send an e-mail message related to any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the best option in case the issue in question requires more time to be resolved or in case it should be sent to our administrators, because it's easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you can call us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.